Design user-centric wireframes, flows, and journeys for web, mobile, and WhatsApp platforms.

Conduct user research and usability testing to uncover needs, pain points, and feedback.

Translate research findings into actionable design insights.

Facilitate internal design workshops and feedback sessions.

Develop accessible and intuitive designs for non-digital-native users.

Collaborate with product, engineering, marketing, and operations teams from concept to launch.

Deliver detailed UX documentation, prototypes, and visual assets.

Partner with BBB’s field teams to validate designs with the Sales Force and end users.

Create personas and journey maps based on real user behaviors and limitations.

Maintain visual consistency and usability across platforms in line with brand guidelines.

Champion accessible design for low-literacy or first-time tech users.

Contribute to onboarding experiences and support content to drive user adoption.

Degree in Design, Human-Computer Interaction, Psychology, or related field.

3+ years of professional UX design experience with a strong portfolio showcasing impact.

Experience in fintech, telecommunications, e-commerce, or customer service tools.

Solid knowledge of human-centered design and usability principles.

Experience designing for multilingual, mobile-first, and low-data environments.

Understanding of WhatsApp chatbot flows and interfaces.

Experience with user testing in low-resource or offline environments (advantageous).

Familiarity with accessibility and inclusive design in South African contexts.

Technical Skills:

• Demonstrated ability to design across web, mobile, and conversational platforms.

• Proficiency in tools like Figma, Adobe XD, or similar.

• Strong understanding of responsive and mobile-first design principles.

• Experience working within design systems and UI libraries.

• Basic knowledge of HTML, CSS, or JavaScript is a plus.

• Comfortable working in Agile development environments.