We're looking for a tech-savvy and detail-oriented Junior IT Support Technician to provide end-user support, maintain IT systems, and assist with infrastructure projects. The ideal candidate has experience with Microsoft 365, Azure, and a strong problem-solving mindset. This is a great opportunity to grow your IT career in a dynamic, fast-paced environment.

Key Responsibilities

Support & Technical Assistance

• Provide desktop and end-user support to all employees.
• Implement IT instructions or requests as per company procedures.
• Assist with the rollout and implementation of IT projects.
• Continuously update the IT ticketing system with current information.
• Maintain and update site documentation.
• Track faults and generate reports.
• Provide regular feedback to stakeholders and your manager.
• Educate users on IT-related issues and company IT policies.

Process Management

• Follow the support and ticketing process to manage IT issues.
• Deliver IT support within agreed service levels.
• Ensure employees understand and follow the ticketing process.
• Communicate clearly and effectively during issue resolution.

Technology & Infrastructure

• Monitor IT infrastructure, including networks and computer systems.
• Identify areas for improvement or recurring problems and report them.
• Contribute to enhancing the stability and efficiency of IT systems.
• Maintain working knowledge of Microsoft 365.

Requirements

Education

• Relevant IT degree or diploma
• Certifications:
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v3/v4

Experience

• Minimum of 2 years in an IT support role
• Hands-on experience with:
• Microsoft 365 environment
• Microsoft Azure environment

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn.
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy.

If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise