Role Overview

An established technology company is seeking a Customer Care Agent to join its support team. The successful candidate will serve as the first point of contact for customers, assisting with product and software queries, troubleshooting issues, and ensuring a high level of customer satisfaction. This role requires strong communication skills, technical aptitude, and the ability to manage multiple customer requests in a fast-paced support environment.

Key Responsibilities

• Respond to and resolve general customer queries
• Diagnose and troubleshoot product and software-related issues
• Provide first-line technical support to customers
• Assist and train customers on products and software platforms
• Handle and resolve customer complaints professionally and efficiently
• Log, track, and report customer issues to internal teams
• Assist with product and software testing when required

Requirements

• Valid driver’s license and reliable transport
• Fluent in English (additional languages advantageous)
• Willingness to work shifts and weekends when required
• Strong technical aptitude and troubleshooting ability
• Interest or knowledge of golf is advantageous

Qualifications & Experience

• Matric / High School Certificate
• Additional certification in Customer Service or Client Support is advantageous
• Minimum 1+ year experience in a customer support or client services role

Key Skills

• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Excellent problem-solving and troubleshooting ability
• Strong organisational and multitasking skills
• Effective time management and ability to prioritise tasks
• Professional, customer-focused attitude
• Ability to work independently and within a team
• Ability to work under pressure and meet deadlines

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise