Hire Resolve's client is seeking a Solutions Architect is responsible for overseeing the technology operations, pre-sales, and advanced implementation projects within the company. This role combines technical expertise with strategic leadership to design and implement scalable solutions, manage client relationships, and guide a team of specialists in achieving project goals. The Solutions Architect also plays a key role in managing integrations, supporting ongoing business needs, and providing innovative technology solutions across various departments and clients.

Responsibilities:
Technology Management and Reviews:

• Lead comprehensive technology reviews and audits to evaluate current systems, identify gaps, and recommend improvements to optimise business processes.
• Oversee the management of technology operations, ensuring that solutions are aligned with client needs and business goals.
• Monitor system performance, proactively addressing any issues that arise and ensuring the reliability of technology infrastructure.
• Collaborate with stakeholders to assess technology requirements and ensure seamless integrations of new systems.

Solutions Architecture:

• Design and document solutions architecture, creating detailed diagrams and plans to guide the implementation of complex systems.
• Work closely with clients and internal teams to ensure solutions meet technical requirements and business objectives.
• Oversee the development of integration solutions, including API development, ERD mapping, and database architecture design.
• Lead the Solutions Architecture Community of Practice (COP), sharing knowledge and best practices with team members and other departments.

Project Management:

• Manage special projects, including technology implementations and strategic oversight, ensuring they are delivered on time and within scope.
• Lead cross-functional teams to execute advanced implementation projects, coordinating efforts across various departments to achieve project goals.
• Ensure that all project management processes are followed, including planning, risk management, and resource allocation.
• Regularly review project progress and adjust strategies as needed to meet changing client or business requirements.

Team Management and Leadership:

• Manage a team of technical specialists, including data analysts and advanced implementers, providing guidance and support on complex projects.
• Ensure that team members follow established processes and procedures, both internally and externally, to maintain high standards of delivery.
• Foster a collaborative environment within the team, encouraging innovation, knowledge sharing, and professional development.
• Provide mentorship and training to junior team members, helping them build the skills needed for advanced implementation and solutions architecture.

Client and Stakeholder Management:

• Act as the primary point of contact for high-level stakeholders, including CTOs, strategic directors, and senior executives, ensuring alignment on technology strategy and goals.
• Engage in regular client consultations to assess needs, offer tailored solutions, and ensure that implementations meet their expectations.
• Develop and maintain strong relationships with partners, suppliers, and external agencies to facilitate collaboration and enhance service delivery.
• Manage expectations of very senior stakeholders, ensuring that technology solutions align with broader business objectives.

Advanced Implementation and Support:

• Oversee advanced implementation processes, ensuring that clients are equipped with fully functional and optimised solutions.
• Provide technical support and troubleshooting as needed, ensuring that any issues are resolved quickly and efficiently.
• Lead the development of advanced documentation, ensuring that system implementations are thoroughly documented for future reference.
• Train internal teams and clients on how to use the systems effectively, ensuring they can manage and maintain solutions post-implementation.

Strategic Oversight:

• Provide strategic oversight on major retainers and projects, including Barloworld Equipment integrations and V&A Waterfront, ensuring seamless execution.
• Engage in pre-sales activities, contributing to the development of proposals and assisting with the technical scoping of new opportunities.
• Maintain a focus on innovation, continuously identifying new opportunities for improvement in business processes and technology systems.
• Support the business at various levels of requirement and solutioning, offering insight and leadership on complex technology challenges.

Technical Skills:

• Expertise in HubSpot and other major CRM platforms
• Advanced knowledge of digital and data security protocols
• Proficient in API development and system integrations
• Strong project management skills, with experience leading complex technology projects
• Skilled in database analysis and ERD mapping
• Proficient in creating system architecture and technical documentation

Behavioral Competencies Required:

• Managing Tasks
• Taking Action
• Developing Strategies
• Providing Insight
• Examining Information
• Interacting with People
• Making Decisions
• Directing People
• Team-Working
• Inviting Feedback
• Meeting Timescales
• Seizing Opportunities

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days.