Provide support for clients experiencing technical issues.

Diagnose and resolve network and system issues.

Assist with the implementation of new technologies.

Troubleshoot and maintain routers, Layer 2/3 switches, and other networking devices.

Work with routing protocols, including OSPF, Switching, and BGP.

Set up wireless routers, bridges, repeaters, and access points.

Enhance network security measures.

Maintain consistent communication with clients throughout ticket resolution.

Document all support tickets thoroughly.

Coordinate with ISPs on the FNO network.

Build positive and collaborative relationships with team members and clients.

Manage multiple priorities and projects simultaneously.

Work independently with minimal supervision while also collaborating effectively with the team.

Provide after-hours support as needed.

Remotely administer and manage client equipment, including UBNT devices, BDCOM, and other fiber equipment vendors.

Experience in network troubleshooting and system administration.

Intermediate knowledge of routers and networking devices.

Understanding of routing protocols such as OSPF, Switching, and BGP.

Ability to set up and configure wireless networking hardware.