Hire Resolve's client is seeking an IT Technician who will provide effective and efficient IT technical and IT device support, ensuring effective user and network continuity. This includes the management and maintenance of access control infrastructure and CCTV architecture at the operation. The role also involves applying the latest technology to ensure user information security.

Responsibilities:

• Access / CCTV / IT Support and Technical Services:
  • Provide first-line and second-line technical support to end-users for hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, laptops, printers, and other IT peripherals.  
     
  • Troubleshoot and resolve issues related to access control systems, including user access management and system functionality.
  • Maintain and support the CCTV infrastructure, including camera functionality, recording systems, and user access.
  • Assist with the setup and maintenance of network infrastructure components.
  • Log and track support requests, ensuring timely resolution and effective communication with users.
  • Document solutions and procedures for common IT issues.
• Technical Security Support:
  • Implement and maintain security measures to protect user information and network infrastructure.
  • Assist in the administration of user access controls and permissions.
  • Contribute to the implementation of data security policies and procedures.
  • Stay updated on the latest security threats and vulnerabilities.
• SHERQ Adherence:
  • Comply with all Safety, Health, Environment, Risk, and Quality (SHERQ) policies and procedures.
  • Identify and report any potential hazards or unsafe conditions.
  • Participate in SHERQ initiatives and training programs.
• Work Ethics:
  • Maintain a high level of professionalism and integrity in all interactions.
  • Demonstrate a strong work ethic, including punctuality, responsibility, and commitment.
  • Work effectively both independently and as part of a team.
  • Adhere to company policies and procedures.

Minimum Requirements:

• Grade 12
• COMPTIA A+ Information Technology certificate
• COMPTIA N+ Information Technology certificate
• Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified IT Professional (MCITP) certificate
• Relevant tertiary qualification in Information Technology or a related field (advantageous).
• Minimum of three (3) years of operational network and technical support experience.
• Experience in supporting and maintaining access control systems and CCTV architecture is highly advantageous.
• Formal Training:
  • Sound understanding of MCSE Basic Server Module and Basic Active Directory Module concepts.
• Physical Requirements:
  • Ability to differentiate between all colours (essential for cable identification, etc.).
  • Ability to work at heights (for installing or maintaining equipment).
  • Ability to work in confined spaces and dusty environments (depending on operational requirements).
• Policies and Procedures:
  • Thorough understanding of IT policies and procedures.
  • Familiarity with procurement policies.
• Computer Literacy:
  • Basic user proficiency in MS Office Suite (Word, Excel, Outlook).
  • Proficiency in applicable discipline-specific software and hardware programs.
  • Advanced user knowledge of Windows XP Operating System (and ideally more recent Windows operating systems).
• Diagnostic Skills:
  • Strong analytical and problem-solving skills for diagnosing and resolving technical issues.
• Equipment Knowledge:
  • Advanced knowledge of CCTV and access control equipment installed at the mine.

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

You can also connect with Daniel on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days